FREQUENTLY ASKED QUESTIONS
Hey there! Do you have some questions about navigating The Personal Development School, or how to manage your time with courses? Check the answers below! Touch the category to view the questions.
The All-Access pass will give you access to everything in the Personal Development School. This includes all courses and workbooks that are currently available as well as new courses every month, 4x weekly live webinars with Thais where your personal questions can be addressed, and the Member’s Lounge forum where our community can connect personally. The Member’s Lounge also holds all past webinars that have occurred since our Webinar feature was launched.
You will continue to have access to all courses and features so long as you keep your subscription active!
If you’re interested in purchasing the All-Access pass, you can check it out here!
To compare each option, you can check out our Courses Page here.
The All-Access Pass will give you access to everything within the school, including all current and upcoming courses & workbooks, 2x weekly live webinars with Thais, and an exclusive Members-Only Forum.
If you are interested in learning more about the All-Access pass, check it out here!
Bundles come in two different forms: (1) Attachment Style Bundles, or (2) Multi-Month Bundles.
The Attachment Style Bundles contain the most popular courses for each type of Attachment Style. For example, the Dismissive Avoidant Bundle would give you access to the courses that you need to begin healing your Dismissive Avoidant Attachment Style.
The Multi-Month Bundles will give you access to the All-Access Pass in multiple month increments. For example, you can purchase a 6-month Bundle that will give you access to the All-Access Pass for 6 months for a discounted price. By purchasing the All-Access Pass in a bundle, you can cumulatively save up to 20% off the price of your subscription over a 6 month period!
For more information on bundles, click here.
Individual Courses will give you life-time access to the course(s) that you purchase. However, you will not have access to the Member’s Lounge or Live Webinars.
With an individual course purchase, you will have access to all of the content within that course including workbooks, worksheets and quizzes! If you find you’re looking for access to more content and have already purchased an individual course, reach out to our customer service team to discuss your course purchase contributing to a discount on your All-Access Pass!
For more information on individual course purchase, click here.
Yes! With the All-Access Pass, you will have access to all of the current courses in the School, as well as any content that will be released in the future.
Yes of course! You’ll find an offer at the top of your student Dashboard under ‘My Courses.’ You can upgrade and enjoy one month - on us!
If you'd like to reach out to our dedicated customer service team, they can help you switch your plan! Additionally, if you would like to switch it on your own, you can cancel your current plan, and re-enroll on the plan of your choice when your next payment would normally be due. All of your course progress and account information is saved, even if you briefly lose access to the platform!
While we do our best to have our webinar emails land in your main inbox, sometimes they can end up in the junk, social, promotions or spam folders. Please check all of these folders for the webinar links. Additionally, you can reach out to us if you feel they are missing entirely!
Of course! If you'd like to reach out to us using the 'Contact Us' section, we would love to help you pause your membership.
Both the webinar schedule and recordings of all past live webinars can be found inside of the Webinar Library. The Webinar Library can be accessed both from the Resource Library and the Member's Lounge found in the navigation!
While Thais strives to help everyone on an individual level, she has created the Personal Development School for the purpose of helping as many people as possible! She is not taking any clients for the foreseeable, but if you'd like to book a call with one of our coaches you can do so from the Member's Lounge or by emailing our customer service team!
Unique workbooks are available for each course. After clicking “Start Course” from “My Dashboard”, you will see that your course has a variety of Chapters. Under “Chapter One”, you will be able to download any materials related to that course, including workbooks and worksheets.
If you are still having trouble downloading your workbook, refer to the Technical Support video at the top of this page which will review how exactly to download course materials.
You can download certificates of completion from the 'Certificates' section of the 'My Account' page.
Great question! If you are aware of your Attachment Style, check out our Course Guide here. It will give you a breakdown of which courses are best for you based on your experiences.
If you aren’t sure what your Attachment Style is, you can take our quiz here! Your Attachment Style is one of the most significant factors in shaping how you behave in the relationships in your life (familial, platonic, and romantic), and affects how you build your future.
If you know what courses you’re generally interested in, you can also check out our All Courses Page here and search by topic or keyword.
Lastly, if you’re interested in a variety of courses, it is highly recommended that you try the All-Access Pass. This will give you access to everything in the School so you can see what makes the most significant impact in your personal development journey!
There are two great ways to reach out to Thais with personal questions about your journey.
(1) Reach out to Thais through The Member’s Lounge Forum. If you hold an All-Access Pass, this is the best way to communicate with Thais. You can post any questions you have by visiting: My Dashboard > Member’s Lounge > Forum. These questions will either be answered directly in the Forum, or in upcoming Live Webinars.
(2) Ask Your Question Live in the Weekly Webinars. At the beginning of the month, a webinar schedule will be released with all upcoming webinar times, dates and topics for All-Access Pass holders. There is an open chat box during the Live Webinar where you can communicate directly with Thais to have her answer any questions you have along your journey.
**Please note that these are the best ways to reach out to Thais, and that all email inquiries are answered by our Customer Service Team, and not Thais.**
The Personal Development School Facebook Group is accessible here!
Courses can be done at your leisure and convenience. The last page of our Course Guide offers some insight into how to manage your time, however, it is essential to know that you can learn at your own pace!
On our about page you can find information on which programs and certifications Thais has done! Additionally Thais has learned about attachment styles, patterning, human behavior and the subconscious mind through her practice.
You can also check out our new Integrated Attachment Theory Training Certification here - note that availability is limited for the program!
Yes, you do! We often host polls asking our community what they are interested in learning more about, and tailor our course release schedule to that. If you feel as though there is a personal development topic that you’d like to learn more about, comment in our Facebook group or send us an email!
We care about your feedback and want to continue to grow together.
Once you’ve signed in, your courses are accessible via “My Dashboard”.
Webinars are available for All-Access Pass holders. Past, current and upcoming webinars are available in the Member’s Lounge. You can access the Member’s Lounge by visiting: My Dashboard > Member’s Lounge > Webinar Library.
A webinar schedule is released at the beginning of the month and is tailored to our member’s requests. On the day of each webinar, you will also receive an email reminder with the link of the live webinar and topic being discussed.
Your Dashboard contains all of the courses that you’re enrolled in. If you’ve purchased a bundle or single course, you will see all of the courses you’ve purchased there. If you’re an All-Access Pass holder, all courses will be available via My Dashboard.
To search for a specific course, simply type in what you’re looking for in the Search box. Alternatively, you can navigate to the bottom of your Dashboard page and change the page which you’re on until you find the course you’re looking for.
The 6 courses that show on the homepage of your Dashboard are courses that you’ve recently interacted with. These will switch as you complete and start new courses, thus reflecting which courses you’ve recently started.
The courses are completely available at your convenience! There is no class schedule, and you can watch any course at your own pace at whatever time of day you’d like.
Great question! If you’ve recently gotten a new credit card or would like to switch your payment method, navigate to your name in the top right corner of your home page, click on My Account, and then click on Billing.
From there, you can Edit your payment method and subscription.
All personal details including name, email, billing, order history and profile settings can be edited by clicking on your name in the top right corner of the home page, the by clicking on My Account.
You are charged on the day that you enroll. If you enrolled on the 1st then your invoices will all fall on the 1st on the cycle that you've chosen - with the monthly it is every month, with the quarterly it is every 3 months etc.
By purchasing a subscription, you will automatically renew your payment until you choose to cancel.
If you’ve forgotten your password, simply click “Forgot Password” on the sign-in page, and you will receive a link to reset your password.
If you are having difficulty resetting your password, reach out to our customer support team by either booking a call or contacting us via email on this page. We are happy to help you retrieve your information!
Your username is the email that you’ve signed up with. If you are having difficulty remembering which email you’ve used, reach out to our customer service team via email and we can recover your username for you!
Emails are responded to within 3-4 business days.
You can cancel at any time, without any kind of contract or financial penalty by either: (1) visiting My Account > Billing > Subscription, or (2) emailing our customer service team through the forum on this page. You will hear back in 3-4 business days from us.
Please ensure you cancel your subscription prior to your date of renewal to ensure you aren’t charged for the next month.
A membership or individual courses with the Personal Development School are not normally covered through insurance, however you can always contact your insurance company to see if they may be able to help you!
The 'WITHYOU' coupon is applicable to your all-access pass purchase when you enroll for 3 months or longer (billed quarterly etc). All pricing information for the all-access pass can be found on this page.
You are eligible for a full refund from within 7 days of purchase as part of our '7 Day Money Back Guarantee.'
If you find you're dissatisfied or would like a refund for some other reason, please email us and let us know! We would also love to hear your feedback on our courses as we're always looking to improve.